Refund & Cancellation

Last updated: 25 September 2026

In short: try it free first. Once a plan is switched on it isn't refundable, but if you paid twice, paid the wrong amount or paid and we couldn't switch your plan on, we give that money back.

1. Free trial first

New shops can use MartDesk free for the trial period shown in the app, with all features. Please use the trial to make sure MartDesk suits your shop before you pay.

2. How payment works

You pay by UPI to the UPI ID shown in the app, then send the UTR / reference number (a screenshot helps).
We match it with our bank statement and switch the plan on, usually within a few hours on working days.
There is no auto-debit or automatic renewal. A monthly plan simply ends if you don't pay again.

3. Refunds

Situation	What happens
You paid twice for the same plan, or paid more than the plan price	Extra amount refunded in full
You paid but we couldn't switch your plan on (our fault)	Full refund, or we switch it on, whichever you choose
You paid by mistake and the plan is not yet switched on	Full refund
The plan is switched on and you change your mind	Not refundable
Lifetime plan, and within 7 days of switching on it doesn't work for your shop because of a MartDesk fault we can't fix	Full refund
Your account is closed for breaking the Terms	Not refundable

Ask within 30 days of the payment, on WhatsApp +91 62018 87284 or through Help & support in the app, with the UTR number. We reply within 2 working days and send approved refunds to the same UPI account within 7 working days.

4. Cancellation

Monthly: just don't renew. You keep using MartDesk until the end of the period you paid for.
You can ask us to delete your shop at any time (see Privacy Policy). Download a backup first.
Cancelling doesn't give a refund for the unused part of a period, except as listed above.

5. Delivery

MartDesk is an online service. Nothing is shipped. Your plan is "delivered" when it is switched on in the app, and you'll see the new end date in Team → Plan.

6. If we can't find your payment

If we can't match your UTR within 3 working days we'll contact you. If the money left your account but never reached us, your bank or UPI app will reverse it; please raise it with them with the UTR.